WHEN YOU PUT CUSTOMERS ON HOLD…

Putting people on hold is a common reality of doing business by telephone.  INPHO® replaces on-hold “dead time” with skillfully created on-hold message productions that combine important information about your business with specifically selected music to encourage callers to remain on the line.  It is a courteous way to introduce your business to new callers, build goodwill with existing customers, and promote your services. 

“Research indicates that 70% of business calls are placed on hold.”

DON’T LEAVE THEM HANGING!

Did you know that the hang-up rates for people on-hold increase drastically after only 17 seconds? An INPHO on-hold message system assures that callers are not disconnected or forgotten about. This reduces potential loss of business from hang-ups. Instead of your potential customer hanging up, he/she can learn so much about your company while listening to your on-hold advertising.

MAKE A GOOD IMPRESSION OVER THE PHONE…

First Impressions are often last impressions.  INPHO® represents your company in a professional manner to your best advantage, making a good impression the first time a customer calls and every time there after.  Some businesses entertain on-hold callers with local radio programming.  The disadvantages of this are that the caller is not hearing your message and may even hear your competition’s ad while on hold. 

“88% of callers prefer messages on-hold to other options such as silence or local radio.”

WRITING YOUR MESSAGES…

Inpho will work with you to produce your on-hold messages, saving you the time of actually having to write your own messages.  We help you determine what customer benefits or other information to include in your message mix for an informative presentation. 

MUSIC SELECTIONS AND VOICE TALENT…

A diverse library of licensed music lets you choose a style to complement your company’s image.  All of our music is specifically licensed and designed to use on the telephone.  Our professional talent comprises a full range of voices, young and old, male and female.  And, INPHO® uses the finest recording equipment to give your on-hold production a clear, polished delivery. 

CAREFREE MAINTENANCE…

We are pleased to boast that an incredible 98% percent of our customer base renews its services from year-to-year!  Our clients know that the products and services we offer are second to none. To hear what our clients have to say about us, visit our Testimonials Page.

98 PER CENT RENEWAL RATE…

We are pleased to boast a renewal rate of 98 percent from year to year.  To hear what our clients visit our “Testimonials Page”.